Privacy Policy

Sycamore Life Sciences – Privacy Policy

Last Updated: November 24th, 2025

This Privacy Policy describes how Sycamore Life Sciences ("Sycamore," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or interact with our website (the "Website") or otherwise engage with us online. This policy applies only to information collected through the Website and does not apply to information collected offline or through other channels.

By using this Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

Name
Email address
Mailing address
Telephone or mobile number
Payment information (e.g., credit/debit card number, billing address)
Account login details
Preferences, feedback, or survey responses
Any other information you choose to provide

1.2 Information Collected Automatically

When you access or use the Website, we may automatically collect certain information, such as:

IP address
Browser type and device information
Pages viewed and interactions with content
Referring website or source
General location information
Log files and usage data

This information helps us improve Website performance, monitor usage trends, and personalize content.

1.3 Information from Partners or Service Providers

We may receive information about you from third-party service providers, analytics partners, or marketing partners to support our operations or improve your experience.

2. How We Use Your Information

We use personal information for the following purposes:

To process transactions and provide services you request
To manage your account and enable Website features
To communicate with you, including sending updates, technical notices, and customer support messages
To send promotional communications, newsletters, or marketing offers (you may opt out any time)
To personalize content, offers, and experiences
To improve the Website, our products, services, and customer experience
To detect, prevent, and address security issues, fraud, or illegal activity
To comply with legal obligations

3. How We Share Your Information

Sycamore Life Sciences does not sell your personal information. We may share your information only as described below:

3.1 Within Sycamore Life Sciences

Personal information may be shared among Sycamore Life Sciences affiliates and internal business units for operational and administrative purposes.

3.2 Service Providers

We work with trusted third-party partners who perform services on our behalf, including:

Payment processing
Data storage and management
Email distribution
Website analytics
Marketing support
Fraud prevention and security services

These partners may only use your information as instructed by us and are required to protect it.

3.3 Advertising Partners

We may work with advertising and analytics partners that use cookies or similar technologies to deliver personalized ads and measure campaign effectiveness. You may opt out of interest-based advertising as described in Section 8.

3.4 Business Transfers

If Sycamore Life Sciences undergoes a merger, acquisition, restructuring, sale of assets, or similar event, personal information may be transferred as part of the transaction. We will take reasonable steps to ensure the protection of your information.

3.5 Legal Compliance

We may disclose information when required to comply with law, legal processes, or to protect our rights, users, or the public.

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to:

Recognize your device
Maintain your shopping cart or session
Analyze Website usage
Personalize content and marketing
Improve performance and user experience

You can control cookies through your browser settings. Please note that disabling cookies may limit certain Website features.

5. Online Account Registration

If you create an online account, we store your profile information securely for your convenience. You may update, correct, or delete your account information at any time by logging in. If you use a public or shared computer, please log out after each session.

6. Email Communications

You will receive promotional emails from us only if you opt in. You may unsubscribe at any time by clicking the "Unsubscribe" link in any promotional email. Please allow a few business days for processing.

7. Your Privacy Choices

You have the following choices regarding your personal information:

Opt out of marketing emails
Opt out of interest-based online advertising
Change or correct account information
Request deletion of your account
Disable cookies in your browser

For additional choices or data requests (including access, correction, or deletion), please contact us at the information below.

8. State and Regional Privacy Rights (e.g., CCPA/CPRA)

Residents of certain jurisdictions—including California and others with applicable privacy laws—may have additional rights, such as:

Right to know what personal information we collect
Right to access your personal information
Right to request deletion
Right to correct inaccurate information
Right to opt out of the sale or sharing of personal information
Right to limit use of sensitive personal information

To exercise these rights, please contact us using the information below. We will not discriminate against you for exercising your rights.

9. Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Encryption technologies (such as SSL/TLS)
Secure servers and access controls
Limited-access facilities
Security monitoring and fraud prevention systems

Despite these measures, no method of transmission or storage is completely secure. We encourage you to protect your passwords and devices.

10. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

11. Children's Privacy

The Website is not intended for individuals under 16. We do not knowingly collect personal information from children. If we learn that we have done so, we will delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top will reflect the most recent version. Continued use of the Website after changes indicates acceptance of the updated policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Sycamore Life Sciences – Customer Care
410 Pierce St STE 111
Houston, TX 77002
Phone: (713) 357-9514
Email: support@sycamorebio.com